The Need: Building a TurnKey Wi-Fi Experience for MDUs
AT&T, a major telco, needed a comprehensive, turnkey solution to deliver robust wired and wireless broadband services in multi-dwelling units (MDUs), such as apartments, mixed-use complexes, and student housing. These properties often require high-performance connectivity for both private residences and shared amenities. Residents expect 10–50 Mbps per device as a baseline, making reliable, fast Wi-Fi as crucial as any other utility.
The Challenges
- Shared Infrastructure, High Expectations
MDU tenants demand stable, high-speed connectivity. However, each property has a unique layout, capacity needs, and density challenges that complicate traditional network deployments.
- Bulk Connectivity at Scale
AT&T sought a partner capable of delivering a complete solution—covering everything from in-unit coverage to public areas—while maintaining a consistent user experience.
- Brand & Integration Requirements
The solution had to be white-labeled under AT&T’s brand, but it still incorporated advanced features and remained ready for future expansions, such as additional IoT or property management integrations.
The reseller for WiBUZ, leveraged WiBUZ’s core platform and engineering expertise to fulfill AT&T’s stringent requirements. From behind the scenes, WiBUZ provided the single-pane-of-glass, multi-tenant management system, plus an API-first architecture to support new hardware and software integrations with minimal disruption.
WiBUZ’s Live SDK team was key to the collaboration, embedded with reseller’s service delivery. This allowed rapid feature development, continuous customizations, and a Dynamic Roadmap approach. It ensured that whenever AT&T needed a new integration or a tailored feature, the turnaround time was quick, bypassing typical vendor gatekeeping.
Solution Highlights
- Single Pane of Glass & Multi-Tenant Architecture
WiBUZ’s platform gave the reseller a consolidated dashboard to manage multiple MDU properties—each with unique Wi-Fi, wired, and user-segmentation needs. This simplified network oversight and made adding or removing services on a property-by-property basis easy.
- Live SDK & On-Demand Customizations
AT&T frequently requested new features or optimizations to accommodate property owners’ evolving needs. The Live SDK team from WiBUZ closely coordinated with resellers’s product teams, enabling real-time updates and ensuring that AT&T could promise (and deliver) rapid customizations.
- API-First, Modular Design
The solution is integrated seamlessly with third-party tools, such as billing platforms, tenant management systems, and property management software. Because WiBUZ’s architecture is modular, every new integration or update is rolled out without disrupting existing workflows or requiring a complete system overhaul.
- Dynamic Roadmap for Permissionless Innovation
reseller, on behalf of AT&T, could push out enhancements as soon as they were ready—without waiting on a vendor-dictated update cycle. This “permissionless innovation” model let AT&T stay ahead of tenant expectations and market trends.
The Resellers Advantage, Powered by WiBUZ
- Rapid Deployment & Scalability
The MDU solution was deployed faster thanks to preconfigured integration templates and streamlined provisioning—making it easier for AT&T to go live immediately with new properties.
- Custom-Branded Portals & Unified Dashboard
AT&T’s brand was prominent among tenants, while the reseller managed daily operations. Under the hood, WiBUZ’s single-pane-of-glass approach provided advanced performance monitoring, user analytics, and proactive alerts.
- Reduced Operational Overhead
Both the property owners and AT&T’s support teams experienced fewer connectivity complaints. When issues did arise, the Live SDK team at WiBUZ tackled them directly—eliminating multi-vendor back-and-forth.
- Flexible, Future-Ready Model
Adding new MDU properties or integrating new services (e.g., IoT or property-wide security solutions) no longer required external vendor permission. AT&T and the reseller controlled their roadmap, speeding up updates and maintaining a competitive edge.
Results & Takeaways
By tapping WiBUZ’s platform and embedded engineering resources, the reseller delivered a best-in-class MDU connectivity service to AT&T with rapid turn-ups, an intuitive management experience, and a fully API-driven, scalable framework that meets the demands of modern living environments.
The Live SDK integration gave the reseller real-time customization capabilities, while WiBUZ’s Dynamic Roadmap let them innovate on their own terms. This synergy between reseller’s service delivery and WiBUZ’s robust technology stack turned MDU connectivity into a high-value, quickly deployable offering that resonates with property owners and residents alike.
Are you interested in how WiBUZ's flexible APIs, embedded engineering, and dynamic, open-innovation approach can power your next MSP solution?
You can visit WiBUZ.COM to learn more or contact us at marekting@wibip.com.
Let’s turn your multi-tenant deployments into a strategic advantage—just as we did for the reseller's AT&T MDU initiative.
